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Make your writing easy to read

25/2/2015

14 Comments

 
When we write something, an email, a blog post like this one or even something as complex as an entire book we should ask ourselves, 'What do we want the reader to do with this information?'.

Once you have worked out what you want them to do ... tell them. For example, I want to know what tricks communicators have got in their toolbox to encourage technocrats to use plain english and active sentence construction?

I have frequently come across sentences and, in fact, entire paragraphs that mean nothing. They are composed of a melange of long and complex words twisted together in a slow dance of death to produce a dense and unfathomable soporific. OK, induge me a little here. Sometimes I wax lyrical, but my point is that in most documents, simple and straghtforward is best. 

If we don't know what action or attitude we want to elicit, then our words are wasted. I'd love to read some examples of the worst and best you have seen.

Let me start:

'The management of logistics is the responsibility of XXX', is clearer when written, 'XXX is to manage logistics'.

14 Comments
Boomer Smith
25/2/2015 05:48:51 pm

Nigel,

I'm with you in general, but your example also demonstrates that context is everything. If the intention is to provide a direction (XXX to manage logistics) your alternative is better, but if the purpose is to make an observation on responsibilities in an organization, the former is more appropriate (although still too verbose: simpler to say 'XXX is responsible for logistics management.'

Reply
Nigel
26/2/2015 10:56:50 pm

Spot on Boomer. It's all about the audience - not the ones who will understand the unwritten wink and nod inherent in the piece of writing but those who won't. Context is important and too often people write, in a professional context, to impress their peers thather than to get the message across.

Reply
Richard
25/2/2015 11:35:13 pm

"I didn't have time to write you a short report, so I wrote you a long one", WInston Churchill is reputed to have said. Clarity is brevity. Edward de Bono, Hemingway, and Abraham Lincoln are exemplars. Who would quote Lincoln if the Gettysburg address was a 20-minute parliamentary speech? Would "The Old Man and the Sea" have moved millions if an academic had padded it to a word-count or with flowery and showy irrelevances? Can anyone think laterally when tied up in a bowl of word-porridge?

The prime question is: "What do I want the audience to DO or THINK as a result of my writing." Keep it short. Keep it clear. Keep it to the point. Keep it engaging.

Almost all human knowledge is now available to billions of people now: a fire-hose of information into our thimble-full of brains. The case for clarity has never been more compelling.

And finally, as Shakespeare said: "Brevity is the soul of wit". I think I've only been half-brief: what does that say about me?

Reply
Donald
26/2/2015 10:48:19 am

The latte-sipping intelligentsia love to use words as a weapon to confuse and intimidate: why use one when you can use ten? Fill a page with waffle and feel like you're part of the in-club. Intellectual laziness at its worst, puffery at its best.

In reality, any idiot can be fluffy: it takes a genius to be really clear.

Reply
Dulcie
26/2/2015 10:53:09 am

Clear writing is not ugly and simple writing. English is a beautiful language: such richness of texture, such an elegantly syncretic menu of inflexions of meaning.

By all means let us be clear and direct, but let's not shrink our linguistic heritage into a brutalist, simplistic and impoverished vocabulary that diminishes us all, restricts the latitude and profundity of our thinking, and impedes the growth of the human spirit.

Reply
Nigel
26/2/2015 10:41:52 pm

True. But in every piece of writing we need to be cognisant of our not only our audience(s), but also the purpose of the piece. Very few tender responses that I have read will markedly influence the growth of the human spirit. The language used is often dense and bureaucratic with no consideration given to the poor sod who has to wade through dozens of similar responses and determine which author offers the best solution.

Reply
Dulcie
1/3/2015 12:44:13 am

Every piece of writing needs to advance the human spirit ... or else why write it? Even the most seemingly mundane tender can connect. "One sees mud, one sees stars."

Don W
26/2/2015 03:01:51 pm

The cogency and informativeness of a particular formation of word usages is not necessarily congruent with the construction of various grammatical, syntactical and semantic deployments. Eschatologically uncertain, the prime reference point is the teleological interpretation of meaning-making. The exclusivity or otherwise of a stylistic approach is not necessarily germane: interpretation is a socially located phenomenon in a post-modern non-deterministic context.

Reply
Alfred E.
26/2/2015 03:05:35 pm

"The management of logistics is the responsibility of XXX', is clearer when written, 'XXX is to manage logistics'." In fact, those are two different concepts and to conflate them is a serious error.

Reply
Nigel
26/2/2015 10:43:16 pm

Please accept my sincere apologies, however my readers probably need a little more expanation ...

Reply
Alfred E.
1/3/2015 12:37:16 am

The management of logistics is the responsibility of the Board, CEO, COO and LM in increasing order of operational specificity. The LM is to manage logistics.

The management of logistics is the responsibility of the COO, who decides to appoint a new LM "LM is to manage logistics."

Kramer
26/2/2015 03:08:22 pm

Those who have not experienced a helicopter should not judge the writings of others by the standards of their horse and cart. What may look unobtainable abstruse may in fact be a soaring, perspective-generating experience which is open and available to those who can perceive it.

Reply
Nigel
26/2/2015 10:49:38 pm

True. There are few 8 year-old who can fathom the Iliad by Homer but I'm reasonablysure that most PhD students could unwrap the mysteries in Dr Seuss. It's all about the audience and it's often not the smartest, most experienced person in that group that we should be aiming at but the most distracted, tired and least engaged.

Reply
Kramer
1/3/2015 12:39:40 am

So comms is basically the science of technical manuals, press releases and advertising jingles?


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    Who is Nigel?

    A passionate communicator who is also the Principal (not principle) Consultant for Parsec Communications.

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